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GENERAL INFORMATION

LOCATION: MADRID ARENA

The Madrid Arena Multi-purpose Pavilion is the chosen venue to celebrate the 9th World Assemblies of God Congress in Madrid. The Madrid Arena Multi-purpose Pavilion is an incredibly versatile venue for events in the Casa de Campo Trade Fair Park. It is divided into three interconnected floors, and there is an access to the Satellite Pavilion and, through a tunnel, to the Glass Pavilion. 

A round building crowned by an imposing, impressive glass dome, with retractable seating areas that make it possible to change the size of the central floor. Built from the old Rocódromo, it was designed by Spanish architects from the Estudio Cano Lasso, who created this versatile building in 2001 to host sporting events and commercial, cultural, and leisure activities. The pavilion was sponsored by the company Telefónica for what was also known as Telefónica Arena.  

It is distributed on three interconnected floors and has retractable bleachers, allowing great adaptability to all needs. For sporting events and shows, the Madrid Arena has up to 10.276 seats laid out on three-tier retractable seating stands. This feature ensures a high degree of versatility by facilitating the combination of stands with open space. It is an accessible facility for people with reduced mobility.

More information about the characteristics of the venue and other practical information HERE

Address: Av. de Portugal, s/n, 28011 Madrid 

ACCOMMODATION

For this event, we will only offer registration and some extras. Everyone will be responsible for booking their own accommodation. However, a list of partner hotels will be provided, with whom you may choose to book your accommodation. 

If you book a partner hotel, your WAGC 2023 registration information will be provided for you at check-in. You will also have the option to contract the transportation service to/from the Congress Venue. 

MEAL PLAN

The organization of the Congress will offer a limited number of meals from October 12 to the 14th, which you will be able to book at an additional fee. This service includes three lunches from Madrid Arena’s catering, which will take place at the Congress Venue. 

In addition, from the organization we have foreseen the installation of a varied number of food trucks that will offer different menu options for our attendees.

TRANSLATION

The Congress will be available in both English and Spanish. We will offer simultaneous interpreting for a small fee to our attendees who will need translating.

TRANSPORTS

Some hotels offer free (or paid) shuttle services. Please, check and contact directly with the hotel you will be booking your stay with before your trip. 

If you choose an accommodation that does not include an airport shuttle service, there are several options to get to/from the airport to the city center. Here you will find the airport transportation information

There are no public parking areas in the vicinity of Madrid Arena, so it is advisable to get to the venue by public transport. There are bus and subway stops near the venue and cab services will be able to drop you off at the entrance gate.

The Congress organization offers round-trip transportation between the partner hotels and the event venue, the Multi-purpose Madrid Arena Pavilion. If you book your stay with one of our partner hotels, you may also book transportation for an additional fee.  

It is essential to provide the exact name of the partner hotel you have booked your stay with at the time of purchase, so the shuttle may be able to pick you up. For those booking their own accommodation or not acquiring their transportation through us, they will be responsible for their transportation to the event venue. 

Event venue address: Avenida de Portugal, s/n, 28011, Madrid, Spain 

Public transportation functions regularly in Madrid and includes a widespread metro, bus, and train network. In addition, taxis are a safe and reliable method of transportation in Madrid. The Apps “Citymapper” and “Madrid Metro Bus Cercanías” will help you get around Madrid. 

You can see and download the Madrid Metro Map HERE

 You also have the option to acquire a tourist travel card. It is a personal card that allows making unlimited trips, using the regular passengers’ transport services operating within the chosen zone. 

For more information, visit the following this website 

PAYMENT OPTIONS

We have two payment options for you to pay for your WAGC2023 registration.  

  • A credit card, which must be used at the time of registration. 
  • Bank transfer, which must be settled up to 14 days after the reservation has been made. 

If payment is not received within 15 days, your booking and registration will be canceled.  It is important to note that we do not work with Western Union or any other money transfer service. If you have any difficulty in making your payment, please do not hesitate to contact us.

CANCELLATION POLICY

The registration fee is non-refundable; therefore, please ensure that all information when registering is correct before processing the purchase.  Inability to attend the event, or making a mistake when paying the registration fee, will not be considered grounds for reimbursement. The registration fee will only be canceled in case of technical problems during the purchase. 

Reservation of extras such as food and transportation:  

  • If you cancel your reservation until July 31, 2023, you will be charged 15% of the reservation. 
  • If you cancel your reservation between August 1 and August 15, 2023, you will be charged 30% of the reservation. 
  • If you cancel your hotel reservation on or after August 15, 2023, you will be charged 100% of the reservation.

VISA REFUSAL 

If your visa application is denied, please send us the documents as soon as possible to invitationletter@shineworldcongress2023.com so that we can assist you with the process of appealing your application within the allotted time. However, if, for some reason, after appealing, you are not granted your visa before September 1, God willing, we will refund your reservation money after the Congress. 

Please understand that everything will have to be resolved by then. We cannot guarantee a refund if the Embassy’s response comes after September 1. So be sure to request your visa letters and proof of accommodation as soon as possible so that you can make all the necessary arrangements in plenty of time. 

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